Frequently Asked Questions
Does the machine come with an instruction manual?
Yes, please make sure to read all the instructions carefully before use. SAVE THESE INSTRUCTIONS.
What if I leave the Bliss Maker running beyond the 30 minutes?
The Bliss Maker will turn off automatically after 30 minutes, however, we highly recommend being present during the process to turn off the machine at your desired consistency.
What if my ice cream didn’t freeze in 30 minutes?
Start with troubleshooting in the instruction manual. Was the ice cream bowl in a freezer for at least 24 hours? Is your freezer temperature set at or less than 0 degrees?
Can I use other soft serve mixes in the Bliss Maker?
Yes. However, we cannot guarantee that the results of any other product will be as Blissful as our Bliss Maker!
After using the machine, do I need to clean it?
Yes. Make sure to switch it off, unplug and dismantle before cleaning. Do not wash parts in the dishwasher. Please allow the inner bowl to reach room temperature before attempting to clean.
What is the optimal time to freeze the ice cream bowl prior to using the Bliss Maker?
We recommend you freeze the bowl for 24 hours prior to Blissing out.
What happens if I use an ice cream bowl that is not completely frozen?
The mix will not reach its coldest potential and may result in a very soft or runny texture.
What happens if I do not place the ice cream bowl sitting flat and upright in the freezer?
The liquid within the ice cream bowl walls will freeze in the position the ice cream bowl is placed. If that placement is on its side or tilted, the result will be that you will have uneven freezing of mix, and it may never reach its coldest potential, resulting in a very soft or runny ice cream texture.
Soft Serve Mix
Do I have to flavor the mix?
No! The Madagascan Vanilla and Dark Chocolate Coconut Bliss mixes are ready to be consumed and delicious as is.
How long does it take for my mix to thaw?
Mix should always be allowed to thaw in a refrigerator. It takes approximately 24 hours to thaw.
Once thawed, what is the recommended mix use time?
Mix should be consumed within 10 days from the open day. Once open, and not in use, please keep the soft serve refrigerated.
Once I thaw my mix, can I refreeze it if I don't use it?
We do not recommend refreezing the mix once it has been thawed. Refreezing may impact product functionality.
Can I use a soft serve mix other than Coconut Bliss in the Bliss Maker?
Yes. However, we cannot guarantee that the results of any other product will be as Blissful as our soft serve mix!
What can I add to the mix while the Bliss Maker is running?
Anything your heart desires, including but not limited to chocolate, fudge, fruit pieces, powders, cookie dough pieces! For chunky & large inclusions, such as peanut butter cups it is best to fold those into the frozen ice cream with a rubber spatula after you turn the machine off and unplug it to avoid jamming the mixing paddle.
When is the optimal time to add chunky inclusions?
We recommend adding the inclusions only a few minutes before the 30-minute time cycle is scheduled to end.
Orders & Returns:
When will my order be shipped?
We anticipate shipping all pre-orders by January 15th 2021.
What is the Coconut Bliss return policy?
We have a 30-day, no-questions-asked return or exchange policy. We want you to be happy with your decision, so if after blissing out, you feel that Coconut Bliss isn’t for you, we’ll get you set up with a return label. We just ask that you pay for the shipping expense. All refunds will be credited back to your initial form of payment.
My item arrived damaged. What should I do?
Well, that's a bummer –– we're so sorry that happened. Please email us at firstname.lastname@example.org and we'll get you a replacement on the way ASAP. We would appreciate it if you could include a photo of the damaged item so we can share with our product teams for improvements.
I just ordered but I picked the wrong Bliss Maker color and/or ice cream mix flavor - what should I do?
Whoops! Just email us at email@example.com as soon as you can! We typically aren't able to edit orders but we can try to cancel your order before it ships out. If it's already shipped, hopefully you can still enjoy it! But if you need to exchange, just email us.