Frequently Asked Questions

Yes, please make sure to read all the instructions carefully before use. SAVE THESE INSTRUCTIONS.

The Bliss Maker will turn off automatically after 30 minutes, however, we highly recommend being present during the process to turn off the machine at your desired consistency.

Start with troubleshooting in the instruction manual. Was the ice cream bowl in a freezer for at least 24 hours? Is your freezer temperature set at or less than 0 degrees?

Yes. However, we cannot guarantee that the results of any other product will be as Blissful as our Bliss Maker!

Yes. Make sure to switch it off, unplug and dismantle before cleaning. Do not wash parts in the dishwasher. Please allow the inner bowl to reach room temperature before attempting to clean.

We recommend you freeze the bowl for 24 hours prior to Blissing out.

The mix will not reach its coldest potential and may result in a very soft or runny texture.

The liquid within the ice cream bowl walls will freeze in the position the ice cream bowl is placed. If that placement is on its side or tilted, the result will be that you will have uneven freezing of mix, and it may never reach its coldest potential, resulting in a very soft or runny ice cream texture.

No! The Madagascan Vanilla and Dark Chocolate Coconut Bliss mixes are ready to be consumed and delicious as is.

Mix should always be allowed to thaw in a refrigerator. It takes approximately 24 hours to thaw.

Mix should be consumed within 10 days from the open day. Once open, and not in use, please keep the soft serve refrigerated.

We do not recommend refreezing the mix once it has been thawed. Refreezing may impact product functionality.

Yes. However, we cannot guarantee that the results of any other product will be as Blissful as our soft serve mix!

Anything your heart desires, including but not limited to chocolate, fudge, fruit pieces, powders, cookie dough pieces! For chunky & large inclusions, such as peanut butter cups it is best to fold those into the frozen ice cream with a rubber spatula after you turn the machine off and unplug it to avoid jamming the mixing paddle.

We recommend adding the inclusions only a few minutes before the 30-minute time cycle is scheduled to end. 

We anticipate shipping all pre-orders by January 15th 2021.

We have a 30-day, no-questions-asked return or exchange policy. We want you to be happy with your decision, so if after blissing out, you feel that Coconut Bliss isn’t for you, we’ll get you set up with a return label. We just ask that you pay for the shipping expense. All refunds will be credited back to your initial form of payment.

Well, that's a bummer –– we're so sorry that happened. Please email us at info@blissmaker.co and we'll get you a replacement on the way ASAP. We would appreciate it if you could include a photo of the damaged item so we can share with our product teams for improvements.

Whoops! Just email us at info@blissmaker.co as soon as you can! We typically aren't able to edit orders but we can try to cancel your order before it ships out. If it's already shipped, hopefully you can still enjoy it! But if you need to exchange, just email us.